EMA Consulting
What is Unified Communications (UC) ?
Unified Communications removes the barriers among voice, video, E-mail,
conferencing and Instant Messaging allowing for real-time person-to-person
communications and collaboration.
This is a new frontier because what was once separate silos - information
technology, communications and applications software - are coming together to
deliver productivity improvements and exciting new industry value propositions.
Application foundation is included in the definition because UC is more than
technology. It represents a new way of doing business, where communications
channels are tightly integrated with business applications.
Fixed Mobile Convergence is a major objective of UC that enables anytime,
anywhere access to any type of content from any device.
Common Unified Communications Benefits
- Productivity Improvements with presence and collaboration
- Streamline your business processes
- Improve ESAT and CSAT
- Improved customer service
- Improved customer retention
- Improved employee retention
- Lower CAPEX and OPEX
- Lower trunk and long distance costs
- On-premise audio and video conferencing
- Reduced real estate requirements
- Reduced internal travel
- Reduced training expenses
- Shortened sales cycle
- Reduced time to complete projects
- Improved resolution of customer inquiries
- IP Telephony
- Network convergence
- Software bundling
- Unified Messaging
- Lower energy costs
- Integrated voice and data cabling
- Enable new services - "click to call" from website and business applications
- Off-shelf communications-enabled applications
- Use Service Oriented Architecture (SOA) software to customize and re-use
communication hooks in your business applications - Based on Open Standards
- Integrated with MicroSoft Outlook and IBM Lotus Notes/Sametime
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Exploring New Horizons
| Contact EMA for your network services: Mike Abboud - Network Engineer, Bachelor of Engineering Tammy - Marketing/Sales Tel: 613-237-4409 |
© EMA Enterprises Inc. 2007